FAQ
Hire terms & conditions:

When placing an order with Lamel, we advise you to read and understand our terms & conditions. When you confirm a booking you are confirming your understanding of our terms and conditions and that you are held responsible for all items during the hire period until items are returned to Lamel.

Refundable Deposit 
A $200 Cash Deposit is taken at time of hiring on DIY hire options of a value up to $500. A $400 Cash Deposit is taken at time of hiring on DIY hire options of a value up to $1000 and over.  Any damages or non returned items will be deducted from cash deposit. If the damage / loss is more than the Cash Deposit held, excess will be paid for within 7 days of hire. Invoice will be supplied.

Deposit will be taken in cash upon collection or delivery of items and refunded once returned/collection has taken place. 

Minimum Order
We have no minimum order on collection/DIY items and $150 on delivery items.

 For Hire Period
General hire period is 4 days (96 hours). Please contact us if you require a longer hire period. Hire period starts upon collection/delivery of the items, if any items are not returned within the 4 day time frame, the hirer understands they may be charged for an additional hire period, being another 4 days (96 hours).  

If the hirer does not return the item within the time frame allocated, the hirer will be liable for the full cost of replacement of the item so we may fulfil our hire agreement with the next customer who has a booking. The hirer will be issued with an invoice. Replacement value will be charged at the discretion of Lamel. 

Cleaning
There is strictly no : staples, nails, glue, sticky tape to be used on any of our hire items. Hirer may be liable for full replacement cost, or repairs at Lamel's discretion. 
There is strictly no petals, confetti, rice, or any other type of material/substance to be used with carpet runners. These will stain and will not come out. Hirer will be charged for professional steam cleaning of carpets, if any stains are unable to be removed, hirer will be charged the full cost to replace any carpet runner. Replacement value will be charged at the discretion of Lamel. 
Under no circumstances are carpets to be laid on wet or dirty surfaces and are not allowed to be used in the rain. 

Placing An Order
To place an order, simply fill out a request using our Contact page of what items your are interested in and the date of hire and we will contact you directly with an itemised quote. Otherwise email us directly at lameldesigns@bigpond.com We require a 50% deposit of total invoice at time of booking to secure date , final payment due 7 days before event / collection date. We accept Bank Deposit and PayPal.

Collection or Set Up/Dismantle & Delivery​​
You can choose to collect your items and set up yourself to save costs, or you can take the hassle free option with our packages that include set up and delivery costs. Alternatively, please contact us for delivery and installation / dismantle prices for all other items. Please contact us for a quote for out of areas. Pick up location is Hornsby NSW 2077.

Cancellations or Change of Mind
Cancellations within 3 months of the event / hire date will forfeit the 50% booking fee. 

Should your needs change, we’re flexible. However please note; once an invoice is accepted and the booking fee is paid, you may not remove items or downgrade a package within 3 months of the event / hire date. Full payment of invoice will still be required. Please contact us straight away if your needs change.
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Personal Liabilty
It is acknowledged that Lamel gives no warrenty as to the suitability os the said items for the hirers purpose. All items are hired at the hirers own risk from the time they are collected/delivered until the time they are returned/picked up. None of the said are insured by Lamel. 
Lamel shall not be liable for any loss damage of any kind whatsoever caused to the hirer, person, or to the property and/or goods of the hirer whether such damage was caused by an acts, defaults or negligence on the part of Lamel or its servants or agents. All goods handled, lifted and or carried entirely at the risk of the hirer. 

Lamel shall not be responsible for any delays, inconvenience loss of any kind incurred to the hirer due to any accident or defect in the rented equipment or any part thereof or from any cause whatsoever.

The hirer shall indemnify and keep indemnified Lamel as a result of any damage caused to the property of any person contract, whether caused by the acts, defaults or negligence of the owner or its servants of agents or otherwise, all above including common law. 

Purchase Conditions

Collection / Delivery
We offer a free collection option or can deliver/post your items to you. Please contact us for delivery/postage costs as this varies due to weight.

Time Frame
As many of our items are hand made and personalised please allow 14-21 days for production. We offer a pay now & post later option for those customers not needing their items till closer to the event date but want to book early to help with planning in advance.

Speciality Items - can you customise​​​?
Absolutely!! We are flexible and happy to accommodate your special requests as best we can!